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Create a Speak Up Culture in Healthcare: A Conversation with Dr. Mitch Kusy (#035)

Title: Create a Speak Up Culture in Healthcare: A Conversation with Dr. Mitch Kusy (#035)

In this engaging episode of Safe Space Made Simple, host Trace Hobson sits down with Dr. Mitch Kusy, a renowned organizational psychologist and bestselling author specializing in toxic workplace behaviours. Together, they delve into establishing a speak-up culture, addressing disruptive behaviours, and creating psychologically safe environments in healthcare settings.

Key Points Discussed:

  • Establishing a Speak-Up Culture: Dr. Kusy emphasizes the need for organizations to promote a culture where team members feel comfortable speaking up without fear of retribution.

  • Impact of Toxic Behaviors: Research findings highlight the correlation between disruptive behaviours in healthcare settings and negative patient outcomes, emphasizing the need for addressing toxic workplace dynamics.

  • Strategies for Change: From individual and group coaching to developing a compact of professional behaviours, Dr. Kusy shares practical interventions to address toxic behaviours and foster a positive work environment.

  • Proactive Measures: Thorough assessments during the hiring process are important to identify potential toxic individuals and prevent their entry into the organization.

  • Building Awareness: Creating awareness among leaders and team members about the impact of toxic behaviours and the need for open communication and feedback mechanisms.

Contact Dr. Mitch Kusy:

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